Helping Others Achieve Success at Work

If you or a colleague has had success at work, you will want to know how that success was achieved. Part of your value as a professional is being able to create a replicable process that can be a road map for others.

Here are five steps to help you record a process and replicate success:

1. Reflect on and record your steps as you are taking them.

Whether you are writing a communication, developing a policy or ideating on a new product, be disciplined to record your steps in real time. Open up another Word or Notes document alongside the document you are working on to list the steps you are taking.

All types of work processes can be documented. In addition to technical and quantitative processes, qualitative work can also be documented. Take the writing of a company communication. Steps include, for example, understanding the purpose of the communication, identifying your audience, collaborating with other teams to ensure business alignment, bolstering statements with supportive data, using impartial language, editing for tone and substance and reviewing for typos.

Another example includes idea generation. Let’s say you have a technology platform that allows users to read and write content, and you want to enable it to allow users to own their content. A computer engineer can record the steps to program smart contracts into lines of code (i.e., agreement terms between a buyer and seller that automate execution). A community manager can identify their ideal customer profile, market the project and build/onboard a community. Think through how you can enable ownership and transform your technology to Web3. Recording your Web3 transition steps may help you to iterate and pave the path for what could soon be the next generation of Internet.

2. Review the process you identified and ask yourself, “Who, what, when, where, why and how?”

The steps you are taking may be intuitive for you. You might not think about all the different aspects of what you are doing. For each step, use the “Five Ws and How” question framework. Ask yourself questions like, “Who does this, and who needs to be involved in this step? When does this step occur?”

Let’s say you are building a policy function for your company. Ask questions like, “What is the mission of the business? How do the products and services execute on this mission? What are the related policy issues? What policy issues are we going to tackle first? What are the political and regulatory climates? What is currently going on in the world that may impact our policy priorities or our approach to communicating our positions? What policymakers, associations and academics do we need to engage to build coalitions? What skillsets do we need to secure to establish a solid foundation for the policy team?” The Five Ws and How question framework will ensure your processes are thorough, strategic and sensitive.

Spell out the details of your actions to help others know how you approach the work and to help you remember the nuances.

3. Ask a colleague to read the process you recorded.

As much as you can and should review the process you wrote, other people will see things you don’t. They will see, for instance, assumptions or gaps between steps that need to be clarified.

Ask at least one other person to review the process you recorded. In your documentation for writing a communication, one person may notice that it does not include a step to review for typos. While some people automatically do this with their work, others may not and may forget if they are in a rush. A typo can undermine the substance of your communication and the quality of your work. Your colleague’s proofreading ensures that important steps are completed to achieve success.

4. Post the process on a shared platform.

Once you have recorded the process and received feedback on the documentation, share the process. Upload it to Google Drive or another cloud technology platform, and alert your teammates that the documentation exists. Your efforts to document your process are only worthwhile if people can refer to the process you followed.

Let your colleagues succeed, too. When other members of your team and organization win, you win. It is not a zero sum game. By sharing a process that delivered success for you, you are not giving away a trade secret. There will always be intangible talents that you uniquely bring to your work. Don’t be selfish. Share your thinking.

5. Update the process as you receive feedback from others.

As others engage with the documentation, people may find (other) gaps in the process. They may have questions that you can address and use that feedback to improve the process. Encourage feedback to increase the team’s ability to succeed.

To increase your chances of replicating success at work, document the process you took. Write down the steps as you implement them. Read the entire process you documented, and make sure each step includes all the relevant details. After you have reviewed it, ask a teammate to review the process you documented to make sure others will understand it. Then, share the documentation with your coworkers. As people execute on that process, use their feedback to improve process documentation. Don’t let success fall to chance. Document a fool-proof process.

source: https://www.forbes.com/sites/averyblank/2022/04/19/5-steps-to-help-you-replicate-success-at-work/

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